Frequently Asked Questions

•      How do I get the best cleaning performance with Purex Complete 3-in-1 laundry sheets?

  Simply drop the laundry sheet into the washer. Detergent is released during the wash cycle. Once wash is complete, transfer the laundry sheet with clothes to dryer. The stripe is then activated by heat to soften and remove static.

•      Can you use Purex Complete 3-in-1 in HE washing machines?

  Yes. The formula is specially designed for both regular and high-efficiency machines. However, please note that all machines are different. Due to the design of some front-loading models, it is possible for small articles such as socks or laundry sheets to pass through the gap between the drum and seal into the internal workings of the washer. If your front-loading washer has a visible gap, we recommend using a small mesh bag to contain the laundry sheet, just as you would for other small items. Always refer to your washing machine owner's manual for proper operating procedures.

•      When should I add Purex Complete 3-in-1 to the washer, and how much water should I use?

  With top-loading machines: Start washer, add laundry sheet, then add clothes. The amount of water used depends upon your load size and washing machine setting. With front-loading HE machines: Add laundry sheet, then add clothes. Start washer. The motion of the water as it enters the drum will activate the sheet.

•      Does one sheet equal one cup of traditional laundry detergent?

  One Purex Complete 3-in-1 laundry sheet equals one standard dosage and contains enough laundry detergent for a full load of laundry. The formula is 10x concentrated and provides maximum cleaning power.

•      Does adding a second sheet add to the cleaning power? If so, when is a second sheet needed?

  While adding an extra sheet does increase cleaning power, this is not necessary unless the load is heavily soiled or is extra-large in size.

•      Can Purex Complete 3-in-1 be used with additives such as chlorine bleach, color-safe bleach or laundry boosters?

  Yes, it can be used with all general market laundry additives. If you wish to use chlorine bleach, it should be added to the bleach dispenser in the washer or added five minutes after the wash cycle begins. As always, please read instructions before using additional products.

•      Is the softener time-released? If so how does this work?

  The softener stripe is heat-released, not time-released. Once it is placed in the dryer with wet clothes, the dryer heat activates its built-in release technology and releases softener onto the clothes. Load size and dryer settings dictate the amount of softener that is released. More actives are released with larger loads and at a medium-temperature heat setting.

•      Does Purex Complete 3-in-1 work in all temperatures in the washer and dryer?

  Yes, the product works in all water and dryer temperatures (based on standard temperature levels). For best results, and to save energy, use 3-in-1 with warm or cold water in the washer. In the dryer, use the Auto Dry function with a medium heat setting.

•      Is it possible for spotting to occur with this product?

  As with other laundry products that contain softener, like dryer sheets and liquid fabric softeners, spotting can occur when softening ingredients are unevenly distributed on fabric. Spots are usually easily removed, especially if the spots are treated properly. It should be noted that with certain fabric materials (including polyesters or other synthetic materials), spotting is more likely to occur. These fabric materials tend to attract more of the softening ingredients than natural fibers such as cotton.
  
  We recommend the following to minimize spotting:
  • Always check your garment care tag for any special requirements related to fabric softener use.
  • Do not over-stuff your dryer with laundry.
  • Use a medium heat setting rather than low or high heat.
  • Use an Auto Dry setting vs. Timed Dry. Using Auto Dry will also save energy and ensure your laundry is not over-dried.
  • In some situations, larger laundry items (including bed sheets) can wrap around the laundry sheet and prevent it from moving freely in the dryer. This can create an environment more prone to spotting.
  • If spotting occurs, rub with bar soap and rewash in warm water.

•      Is the formula safe for washing children's clothes?

  Similar to traditional softener products such as Dryer Sheets or Liquid Softener, Purex Complete 3-in-1 is not intended for use on children's sleepwear or other flame resistant fabrics as it may reduce flame resistance.

•      Is Purex Complete 3-in-1 hypoallergenic and safe for sensitive skin?

  Pure & Clean, which comes in a lighter-colored box, is a hypoallergenic product formulated for sensitive skin. The other two varieties, Spring Oasis and Tropical Escape, have not been formally tested on sensitive skin.

•      Are the plastic Starter Kit dispensers still available?

  Both the Starter Kit and Refill Pouch configurations have been replaced with a new paperboard carton structure, which is designed for easier storage and dispensing. While the original packaging options may still be available at some retailers for a limited time, most stores now carry Purex Complete 3-in-1 in its new packaging.